Customer Data Storage Overview
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Customer Data Storage Overview
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On this page, you will receive information about all personal data associated with your account, which is stored and/or processed by us. Additionally, you will receive information about the source of this information, how long this data is stored, and the reason for collecting and/or processing this data.
| FIELD/NAME: | SOURCE: | STORAGE DURATION: | PURPOSE OF STORAGE: |
|---|---|---|---|
| First Name | User Input | Account Deletion | 1, 2, 3 |
| Last Name | User Input | Account Deletion | 1, 2, 3 |
| Street, House Number | User Input | Account Deletion | 1, 2, 3 |
| Postal Code | User Input | Account Deletion | 1, 2, 3 |
| City | User Input | Account Deletion | 1, 2, 3 |
| Country | User Input | Account Deletion | 1, 2, 3, 4 |
| Email Address | User Input | Account Deletion | 1, 2, 3 |
| Previous Email Addresses | User Input | Account Deletion | 2 |
| Customer ID | Automatically | Account Deletion | 1 |
| Password | User Input | Account Deletion | 2 |
| Registration Date | Automatically | Account Deletion | 5 |
| IP Address at Last Login | HTTP | Next Activity | 1, 2 |
| IP Address at Last Order Confirmation | HTTP | Next Order, or at latest Account Deletion | 2 |
| Hostname at Last Order Completion | HTTP | Next Order, or at latest Account Deletion | 2 |
| Last Online | Automatically | Next Activity | 2 |
| Last Login | Automatically | Next Activity | 2 |
| Permission to Invite for Feedback via Email | User Input | Account Deletion | 1, 5 |
| Messages | User Input | Message Date + 10 years; not if account active | 3, 4, 5 |
| Invoice data | Automatically | Last Order Date +10 years | 2, 4 |
Explanation and Notes
General Information
All data stored by us - with one exception - is exclusively stored and/or processed by us for our own purposes. The transfer of personal data to a debt collection agency can be based on the legal basis of legitimate interests (according to Art. 6 para. 1 lit. f of the GDPR) without separate permission.
Explanation of the column entries under "Source"
- User Input: These data were provided by the user.
- HTTP: These data were transmitted by accessing our website through the corresponding protocol and possibly stored and/or processed by us.
- Automatically: These data were automatically generated by our system or derived from other information.
Explanation of the column entries under "Storage Duration"
- Account Deletion: The data is retained for the duration of the existing account. In case of deletion, a delayed deletion of data may occur in individual cases, but not longer than 30 days after account deletion.
- Next Activity: The data is overwritten as soon as a corresponding activity is performed again.
- Next Order: The data is overwritten as soon as a new product or service is taken advantage of for a fee.
References for the "Purpose of Storage" column
- Identification: We use data from this category to uniquely identify users and/or to address them in a personalized manner.
- Account Security: We use data from this category to ensure the security of the account and the stored data and/or to prevent misuse and fraud.
- Communication: We use data from this category to communicate with the user.
- Accounting: We use data from this category to comply with our obligations towards tax authorities and/or to assign transactions of payments and/or to make payouts of credit.
- Research: We use data from this category to find out how we can improve user interaction and experience with our services.